Lantern Health Centre
Client: Bupa
Location: Euston, London
Size: 800sqm.
Bupa Health Centre at the Lantern in Euston opened in summer 2023 and was Highly Commended as this year’s Building Better Healthcare awards.
With a strong focus on improving the customer experience, the design aims to reduce the heightened emotional state that customers may face when entering a medical environment, by connecting them to more every day experiences found in cafes, shops, fitness gyms and hotels.
The design of the reception and waiting areas were developed to facilitate a relaxed customer journey, encouraging the first interaction with the customer to be more personal with concierge style greeting pods.
A key aspect was developing a fully inclusive design, facilitated by Bupa’s partnership with the company Direct Access, careful consideration was given to circulation, furniture and the finishes throughout the scheme.
This included walking through the design with the client team and key stakeholders during key stages of the project, to ensure that the highest standards were achieved from an operational, hygiene and customer experience perspective.
Bupa are also proud to showcase their partnership with Artbox London, a registered charity and social enterprise that runs art workshops, trips, exhibition and sales opportunities for people with learning disabilities and autism. We were delighted to be able to include full gallery wall of prints from various artists within the main ground floor reception.
The Bupa Health Centre is a great example of how rethinking the design of the traditional medical environment can promote holistic wellbeing. By creating a more approachable, relatable and comfortable interior, healthcare providers like Bupa can look to develop whole of life relationships with their customers, ensuring they experience the best service each and every time they visit, to encourage a prevention over cure approach to health care.
Our role as lead designer from inception through to completion has allowed this narrative to be realised in a number of new Bupa Health Centres opening around the country.
Project Manager Gardiner & Theobald. Building Services Consultant Bianco Sale. Structural Engineer Price & Myers. Planning Consultant Turley. Accessibility Consultant Direct Access. Fire Consultant IFC (KIWA) Acoustic Consultant Ramboll. Health & Safety Consultant JDA Safety Principle Contractor TSK
